Shipping and payment

Shipping

We deliver throughout the Czech Republic and ship from our workshop in Písek. You choose the shipping method at checkout.

Shipping method	Price	Free from
Zásilkovna — pickup point or Z-BOX	89 CZK	6 000 CZK
Zásilkovna — home delivery	149 CZK	6 000 CZK
PPL — pickup point or PPL Parcelbox	89 CZK	6 000 CZK
PPL — home delivery	149 CZK	6 000 CZK
Pickup in Písek	free	—
Courier for express and oversized shipments	on request	—

Zásilkovna — pickup point or Z-BOX — 89 CZK

You collect the parcel at the Zásilkovna pickup point or Z-BOX of your choice, usually within 1–2 working days of dispatch. You pick the place on a map at checkout. Zásilkovna notifies you by text message and e-mail, which is why we need your phone number.

Zásilkovna — home delivery — 149 CZK

A Zásilkovna courier delivers the parcel to your address, usually within 2 working days of dispatch. Zásilkovna keeps you informed by text message and e-mail.

PPL — pickup point or PPL Parcelbox — 89 CZK

You collect the parcel at a PPL ParcelShop or a self-service PPL Parcelbox, usually within 1–2 working days of dispatch. You pick the place on a map at checkout. PPL notifies you by text message and e-mail, which is why we need your phone number. We send orders worth up to 20 000 CZK to a pickup point.

PPL — home delivery — 149 CZK

A PPL courier delivers the parcel to your address, usually within 2 working days of dispatch. PPL keeps you informed by text message and e-mail. Home delivery is available for orders up to 50 000 CZK.

Pickup in Písek — free

Velké náměstí 105/4, 397 01 Písek. By prior arrangement only, by phone (+420 728 007 516) or e-mail, Mon–Fri 9:00–17:00. We will e-mail you when your goods are ready.

Courier for express and oversized shipments — price on request

Need the goods fast, or are we sending a complete PC, a server or a large case? Write to info@idcshop.cz or call +420 728 007 516 and we will arrange a courier for you, price included. This method cannot be chosen at checkout.

Delivery times

• Goods in stock in Písek are dispatched within 1–2 working days of payment.
• Goods "in stock at the supplier" are dispatched as soon as we receive them from the supplier, usually within 2–4 working days.
• Orders up to 500 CZK: we order small items from the supplier together with other orders so that delivery to Písek pays off. Delivery may therefore take a few working days longer.

International shipping

We currently deliver within the Czech Republic only. If you would like delivery abroad, please contact us by e-mail.

Payment

Card payment online

The fastest option. After you complete the order we redirect you to the secure Comgate payment gateway (a payment institution licensed by the Czech National Bank), where you pay:

• by Visa or Mastercard, or with Apple Pay and Google Pay,
• with your bank's online payment button.

The payment goes through immediately and we ship without waiting for a transfer. You enter your card details with the bank or the gateway only; they never reach us.

Bank transfer

After you complete the order we e-mail you the payment details:

• Account number: 432900379/0800 (Česká spořitelna, a.s.), IBAN CZ96 0800 0000 0004 3290 0379
• Variable symbol: your order number without the hyphen (e.g. order 2026-00042 → variable symbol 202600042)

Without the correct variable symbol the payment cannot be matched and dispatch is delayed. Once the payment arrives we usually ship no later than the next working day. Payment is due within 7 calendar days of the order confirmation; if it has not arrived by then, we cancel the order.

Cash on delivery — 39 CZK fee

With Zásilkovna and PPL you can pay when you receive the parcel, in cash or by card (depending on the pickup point or courier). The cash on delivery fee is 39 CZK including VAT and applies even when delivery is free. For pickup in Písek you pay in cash or by card on the spot, with no fee.

Recycling fee

The price of electrical equipment includes the recycling fee for take-back (Act No. 542/2020 Coll.). We show the amount separately on the tax document. More on the page Take-back of electrical equipment.

Frequently asked questions

What happens if I do not collect the parcel?

The parcel stays at the pickup point or with the carrier for the storage period and is then returned to us. If that happens, we contact you and agree either on sending it again (you pay the repeated delivery costs) or on a refund minus the costs of the first delivery.

What if the parcel arrives damaged?

Always check the packaging when you receive it. If it is visibly damaged, write a damage report with the carrier on the spot; it makes the claim much easier. If you find damage to the contents only after unpacking, contact us by e-mail with photos as soon as possible.

I am worried about paying in advance — what if you do not send the goods?

We fully understand. The shop is operated by ACES Services spol. s r.o., a Czech company in the Commercial Register since 2005 (company ID 27242471); you can check the details at or.justice.cz. Card payments through Comgate are also covered by the card schemes' rules, including buyer protection (chargeback). If you have any particular concern, feel free to call us at +420 728 007 516.